Salon Expectations
Our salon policies ensure every client enjoys exceptional service at Salon Afton. We maintain clear booking requirements and a 24-hour cancellation policy to respect everyone's time. Every client receives complimentary consultations, helping us understand your unique needs and preferences.
We require 24-hour advance notice for all cancellations to avoid charges.
Same-day cancellations and no-shows may be subject to fees.
This policy helps us respect the time of our talented stylists and ensures scheduling fairness for all clients.
Life happens, and we understand. Just give us a call at (980) 781-5394 as soon as possible if you need to reschedule.
We offer flexible booking options to fit your lifestyle.
Book online through our website for convenient 24/7 scheduling.
Call us at (980) 781-5394 to speak with our front desk team.
We also accept 30-minute call-ahead reservations for last-minute appointments.
Walk-in consultations are welcome based on availability.
Yes! Every client receives a complimentary consultation at Salon Afton.
Our comprehensive consultation process covers your lifestyle, maintenance preferences, and style goals.
We assess your face shape, skin tone, hair texture, and daily routine to create personalized recommendations.
This ensures your service is tailored specifically to complement your individual needs.
First-time clients especially benefit from this thorough approach to understanding your vision.
We welcome walk-in consultations based on stylist availability.
However, we recommend scheduling an appointment to guarantee your preferred time and stylist.
Our online booking system makes it easy to check availability and secure your spot.
For same-day service, call ahead at (980) 781-5394 to check current wait times.
This helps us provide the best possible experience without lengthy delays.
We recommend arriving 5-10 minutes before your scheduled appointment time.
This allows time for check-in and ensures your service starts promptly.
Our front desk manager will greet you and offer refreshing beverages while you settle in.
Arriving on time helps us maintain our schedule and provide quality service to every client.
Just bring yourself and any inspiration photos you'd like to share!
Pictures help our stylists understand your vision and expectations.
If you have specific hair products you love or want to avoid, feel free to mention them during your consultation.
Our team will assess your current hair condition and discuss the best approach for your desired look.
We provide everything else you need for a relaxing, transformative experience.
Absolutely! We encourage you to request a stylist based on your needs and preferences.
Each of our talented team members brings unique specialties and expertise.
When booking, mention if you're looking for specific services like color correction, blonding, or curly hair expertise.
Our front desk can match you with the perfect stylist for your goals.
Building long-term relationships with your stylist is an important part of the Salon Afton experience.
Please call us immediately at (980) 781-5394 if you're running late.
We'll do our best to accommodate you based on our schedule for the day.
Depending on how late you arrive, we may need to modify your service or reschedule.
This ensures we can still provide quality results without rushing your experience.
Communication helps us work together to find the best solution for your needs.
Yes! We're a family-friendly salon offering professional services for all ages.
Children's cuts start at just $25, and our stylists are experienced with young clients.
Families appreciate our comprehensive salon services in one convenient Concord location.
You might even meet Sadie Mae, our beloved "Hairapy Dog" who adds to our welcoming atmosphere.
We believe in creating positive salon experiences that build confidence at every age.
Come with clean, dry hair unless your stylist instructs otherwise.
Avoid washing your hair the morning of your appointment if you have a sensitive scalp.
Bring inspiration photos showing colors you love to help communicate your vision.
During your complimentary consultation, discuss your hair history, including previous color treatments.
Our colorists use premium products that protect your hair's integrity throughout the transformation process.